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Terms & Conditions of Ekos Living

The terms and conditions listed below will apply between customer and Ekos Living online store for the sale and purchase of the products contained in customers shopping cart. We reserve the right, at any time, to modify, alter or update these terms and conditions. By visiting our website, you agree to be bound by such modifications, changes, or updates on subsequent visits.

These terms and conditions of sale are valid as of 15 June 2020, until further notice.

1. ORDERS

You can purchase Ekos Living products with the shopping bag feature online. You will receive an Order Confirmation by email after placing your order, and a Shipping Confirmation once your order has been sent. Ekos Living does not guarantee that all items included in the online store are in stock at the time of your order. If an item is unavailable, we will contact you shortly by e-mail. Your order will be processed and shipped within two working days. Please note that during sale season the delivery guidelines might not apply.

If you are unsure whether your transaction has been successful or you do not receive an Order Confirmation, please contact us via email or phone.

2. REGISTRATION

As a new Registered User, these Terms and Conditions shall be effective and binding upon your 'acceptance'. 'Acceptance' shall mean your affirmative action in filling your registration data and clicking on the 'continue button' as provided on the registration page. If you do not accept these terms and conditions, do not fill up your registration data or click "continue" on the Registration page.

You recognize that your Registered Data is for the purpose of processing your online purchase order and for providing ancillary services or products that may be offered by Ekos Living from time to time. You authorize Ekos Living to retain such data and to transmit the data to its various outlets/offices or to parties, which provide such services or products; in whichever country they may be located. You acknowledge that Ekos Living and/or its chosen partners may contact you via email or other means for your order or changes or alterations to the order or for promotional purposes. Details of these conditions can be found in the Privacy Policy document that can be found on the Ekos Living website.

You are responsible for maintaining the confidentiality of your User ID and Password and for restricting access to your computer, computer system and computer network, and you are responsible for all activities that occur under your User ID and Password.

You agree to provide accurate, true, and completely updated information of yourself as requested by Ekos Living at the time of registration and/or from time to time. Should you provide any data or information which Ekos Living has reason to believe to be false, inaccurate or incomplete, Ekos Living shall have the right to terminate or suspend your account/membership and deny you access to the Ekos Living website.

In using the website, you agree that you will not:

  1. omit, delete, forge or misrepresent information;
  2. impersonate any person or entity, or falsely state or otherwise misrepresent an affiliation with any person or entity;
  3. engage in any activities intended to withhold or cloak identity or contact information;
  4. send harassing and/or threatening messages to Ekos Living;
  5. post excessive responses to interactive features or functions of this Site or
  6. engage in 'flooding', i.e., ICMP flooding and mail bombing (sending large amounts of email repeatedly to the Ekos Living email address)

You agree that you are responsible for your own communication and that you will not post, disseminate or transmit any content that:

  1. infringes or violates any party's copyright, trademark, trade secret, patent or other proprietary right including, but not limited to, using third-party material which is the subject matter of copyright, without appropriate permission and using or distributing third-party information protected as a trade secret in violation of a duty of confidentiality;
  2. you do not have the right to disseminate or transmit under law, or contractual or fiduciary relationships; or
  3. contains personally identifiable information belonging to minors.
  4. posts, disseminates or transmits any worm, viruses or other harmful, disruptive or destructive files, code or programs on the Ekos Living website;
  5. attempts to penetrate security measures of the web site, service or obtain or bypass user ID / passwords;

3. PAYMENT

All orders are paid during check out. We accept payments via Visa, Mastercard and Paypal.

Through Paypal, you can pay with the following credit cards: Visa, Visa Electron, Master Card or through your personal Paypal account.

You accept that upon ordering products online from the Ekos Living website you are deemed to have placed an order with Ekos Living for purchase of the specified products. You recognize that you can purchase products through the Ekos Living website only through your membership account and all online payments will be accepted only through valid and authorized credit/ debit cards. The website secure server software (SSL) technology will encrypt all registered data, including your name, address, credit/ debit ("Card") details and telephone numbers and ensure 100% safety in the online transactions you make on the website. 

During the process of purchase on the website, you will be appropriately guided through various stages from choosing your products to confirmation of your payment and purchased items. A Maximum Retail Price (MRP) is displayed in relation to each product on the Ekos Living website and is inclusive of all applicable taxes at the current rates and is correct at the time of entering the information into the system.

Ekos Living reserves the right to refuse to process a transaction for any reason or refuse service to anyone at any time at its sole discretion. Ekos Living shall not be liable to you or any third party for withdrawing / adding / changing any products on the Ekos Living website.

4. DELIVERY

Ekos Living reserves the right to cancel any order or limit the sales of our products if Ekos Living in its sole discretion suspects that these Terms and Conditions are not obeyed. Ekos Living may exercise this right on a case-by-case basis.

We cannot guarantee that the colours appearing on the online store in detail reflect the items colours in reality. The colours can be reflected in different ways depending on your screen and computer settings and may look different in-home settings.

Ekos Living will deliver your purchased rugs to your doorstep, normally within 2 weeks from the date of placing the Purchase Order on the website and realization of purchase order amount. If your premises are located within a gated and/or high rise complex, then you agree to make available adequate arrangements for smooth carriage by the carrier from such main gate of the complex to your doorstep irrespective of the floor of your premises. You agree to ensure that access is suitable for the delivery of the rugs to your desired location. Ekos Living will not accept cancellation by you at the time of delivery on the ground that access to your desired location is not possible (e.g. doorway too small, insufficient space to manoeuvre the rugs through the premises, road inaccessible to delivery van, etc.), subject to your general right of cancellation under the cancellation clause. Before ordering, you are under an obligation to ensure that there is adequate room to take your purchased rugs through any doorways and windows of your premises, taking note of any restricted passageways, stairs and awkward turns.

Ekos Living will make every effort to carry out deliveries on the given date. The delivery date given to you is an estimate given in good faith. If Ekos Living finds subsequently that the estimate is inaccurate, we will endeavour to inform you using the registered contact numbers and/or email address from your registered data. If your purchased rugs remain at Ekos Living warehouse for more than one week during which time you fail to accept delivery/re-delivery (despite Ekos Living having contacted you to do so), Ekos Living reserves the right to cancel your order and retain up to 25% of the order value.

All purchases of rugs by you from the website are made pursuant to a shipment contract. You agree that the title to such purchased goods shall pass on to you once the goods are delivered by Ekos Living to the carrier for delivery to your doorstep. You agree that the carrier of the purchased goods to your premises shall be your agent.

5. RETURNS

We hope you are happy with your Ekos Living purchase. In the rare occasion where you are not satisfied with your order, you can return purchased items within fourteen (14) days from the date of receiving the item.

The returned products must be returned complete and unused in their original packaging, with original labels intact. Return costs are to be handled by the customer.

After we have received the returned products and checked that the products meet all requirements, we will return the sum of the order. We will refund return costs if the product we have sent you is incorrect or faulty.

Please note that you are responsible for the product until it reaches us.

Return address:

In case you have received a wrong or faulty item, please contact our customer support at sales@ekosliving.in

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@ekosliving.in. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any queries at sales@ekosliving.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

6. INTELLECTUAL PROPERTY

"Ekos Living" as well as its stylized logo script of the letters "Ekos Living" having a unique color combination (referred to as "the trademark") as depicted on the website and in other material. The Ekos Living is in the process of registering the trademark under the Trade Marks Act, 1999 in various classes. Ekos Living also has the exclusive copyright on the designs of the products sold by it. Any person / organization using the trademark illegally or without due authorization, or any other mark which may be deceptively similar to the trademark or any other intellectual property owned by Ekos Living shall be proceeded with in accordance with law and such legal action may entail criminal and/or civil proceedings in the Competent Courts.

Ekos Living is the exclusive proprietor/owner of the copyright of the design, layout, content and software of the website and all printed material including, but not limited to, brochures, fliers etc. and any infringement and/or unauthorized use thereof will be vigorously dealt with in accordance with the law.

7. DISCLAIMER

The information contained in the Ekos Living website is only for your general information Ekos Living. It does not constitute advice and you should not rely upon such information for making/ refraining from making any decision.

Ekos Living hereby excludes any warranty, either express or implied, as to the correctness, completeness, timeliness, accuracy, fitness for a particular purpose of the Ekos Living website or any of its contents.

By accessing the website you agree that Ekos Living will not be liable for any direct/indirect or consequential loss, damages or compensation arising from the use of the information and material contained in the Ekos Living website or from your access of other material on the internet via web links for/from the Ekos Living website.

8. DISPUTE RESOLUTION

Any dispute relating to any of these terms and conditions or any transaction of purchase conducted by you though the Ekos Living website shall be submitted to sole arbitration under the Arbitration and Conciliation Act, 1996. The sole arbitrator shall be appointed by Ekos Living. The award of the arbitrator shall be final and binding on you as a decree of a court of law. The jurisdiction and venue for arbitration shall be at Gyanpur, India only.

9. DISCLAIMER

If any clause (or part of a clause) of this agreement is found by any Court or Authority of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall continue to subsist and remain in force.

10. JURISDICTION

By accessing this website you agree that only the Courts in Gyanpur, India shall have the jurisdiction to entertain any suit or other proceedings by or against Ekos Living.

11. PRICING INFORMATION

Prices will include all applicable taxes and charges extra needs to be specified. Ekos Living provides Free shipping in India (any Customs/ Octroi charges will payable directly to the courier company, by the customer). Ekos Living reserves the right to revise prices in future.

12. CONTACT

We hope you enjoy shopping at Ekos Living. Please do not hesitate to contact us if you have any questions.

Ekos Living

Carpet City

Chauri Road

Bhadohi – 221401

Uttar Pradesh, India

+91 9984830999

sales@ekosliving.in

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